COMPASS WELLBEING
TERMS AND CONDITIONS
Compass Wellbeing is delivered by Compass Disability Services (Registered numbernumber 4245798/charity number 1099376). Compass Wellbeing adheres to all of the policies of Compass Disability Services, which are available on request.
Compass Wellbeing reserves the right to change or amend our terms and conditions at any time.
Any personal information we hold will be held in accordance with the Data Protection Act 2018. Please see our Privacy Policy for full details at https://www.compasswellbeing.org.uk/privacy-policy
Customers and employees must practice exceptional hand hygiene. Hand sanitiser stations and hand washing facilities are widely available to enable this.
Customers must report to Reception on arrival.
​Anyone who is denied entry or asked to leave for not following any of the terms and conditions stated will not be entitled to a refund.
​All customers, particularly those with pre-existing medical conditions must check with their General Practitioner for guidance prior to commencing any activities at Compass Wellbeing.
​Customers must adhere to any advice regarding Health & Safety given to them by the Wellbeing Team to ensure that sessions are held in a constructive and safe manner. Any deviation from the Health & Safety guidelines causing injury or damage to persons or the facility will be the responsibility of the customer.
Customers must use the facilities and the equipment with care to avoid unnecessary damage. All those under 16 or with limited capacity must be strictly supervised at all times.
All equipment at Compass Wellbeing is owned by Compass Wellbeing and at no time is equipment to be removed or altered by customers.
Customers must receive a demonstration on the use of equipment and must use in accordance with the demonstration given by the Wellbeing team.
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Photographs are not to be taken without prior consent of those involved.
Smoking is not permitted in any part of the building(s) and is only permitted in designated outside smoking areas.
Payment can be made by cash or card.
​Wellbeing Café specific
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Only food and drink purchased in the Wellbeing Café can be consumed onsite. This does not apply to baby food or food for those with Dysphagia. A microwave is available for reheating at the customer’s own risk.
Food purchased from the Wellbeing Café can be blended for those with Dysphagia. The customer or their support staff remain responsible for ensuring that food and drink is at the correct consistency.
Takeaway customers are asked to call their order through in advance where possible. Customers are asked to arrive at the agreed time to collect their order.
Hydropool specific:
All pool sessions include changing time. All customers must vacate the pool building promptly at the end of their session. Any customers found to be abusing the session times may jeopardise their ability to book future sessions.
One member of each party must inform reception that you have arrived before entering the pool and inform reception when vacating the pool area.
Please note this is a non-attended pool, and customers use at their own risk. Any customer under the age of 16 must be supervised by a responsible adult at all times.
Customers are asked to bring as few personal belongings as possible. Lockers are not available.
To door to the Hydropool must always remain closed unless entering or exiting the building.
Customers must shower prior to use of the Hydropool.
A limited supply of sanitised woggles and floats will be available. Customers who wish to bring their own pool toys, float aids etc. must ensure that these are sanitised before entering the pool area.
​Customers must take all personal belongings with them at the end of their session.
​Food is prohibited within the confines of the Hydropool area and only drinking water is permitted.
​It is recommended that a maximum of 30 minutes is spent in the Hydropool, giving adequate changing time within the hour.
​The Hydropool is to be left in a clean and acceptable condition as found. Please leave it as you would wish to find it.
​No jumping or diving, no running or dangerous manoeuvring, no fighting or heavy petting in the Hydropool.
Customers must comply with the “Pool Rules” displayed on the pool wall.
​It is advised that customers do not wear jewellery/watches etc. whilst in the Hydropool. Compass Wellbeing will not accept any responsibility for loss or damage to items.
​Customers must bring their own swimwear, towels, gowns, footwear. In addition to this, should there be a continence concern, it is the responsibility of the customer to bring adequate protection that can be worn in the water.
Babies still in nappies must be double protected with a swim nappy covered by a neoprene “Happy Nappy” or similar.
​No one should enter the pool if they are unwell or have any contagious illness or infections such as gastro-intestinal infection, ear infection, chest infections, urine infections or uncovered wounds.
​Waterproof dressings should be used to cover minor cuts and abrasions.
​Verruca socks must be privately purchased and worn at all sessions until the verruca has gone.
​Should the pool become contaminated i.e. faeces, blood or vomit, swimmers are to exit the pool immediately and inform a member of staff.
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For your comfort and general safety we would recommend no more than 6-10 people in the Hydropool (dependent on age and size).
Sensory Room Specific
No food of any type, including snacks, crisps, and biscuits, are allowed in the confines of the sensory room.
Customers are to attend the sensory room during their allotted session time and to leave enough time to collect personal items on exit.
The sensory room is to be left in a clean and acceptable condition as found. Please leave it as you would wish to find it.
Outdoor footwear must be removed prior to entering the sensory room, although socks and/or internal footwear i.e. slippers, can be worn.
Sensory toys and soft play blocks must not be thrown.
For your comfort and general safety, we would recommend no more than 6-10 people in the Sensory Room (dependent on age and size).
Carers/Guardian Responsibility
Parents, carers, or guardians must take responsibility for and actively monitor those under their care during sessions in all areas of the centre.
Staff are prohibited from providing personal assistance to customers for them to use the facilities (i.e. toileting, use of hoists etc.). Customers will need to have someone with them who can provide the relevant support. Except in an emergency when staff will carry out reasonable instruction from the Supporter to assist.
Cancellation and Refunds
Customers are responsible for booking sessions that are appropriate to them. Refunds cannot be issued if a customer books the wrong number of spaces or inappropriate session unless the following notices are given.
Less than 7 days notice of cancellation is non-refundable.
Between 7 and 14 days notice of cancellation is non-refundable, but the session can be rescheduled for the same session type dependent upon availability. The rebooked session must be within 60 days of the original booking.
More than 14 days notice of cancellation is fully refundable.
All cancellations must be submitted in writing or by email.
Parking
Customers park their vehicles at their own risk.
Parking should be in the marked bays directly outside of Compass Wellbeing or in the adjacent well marked bays only. Parking is on a first come first served basis.
Cars must not be parked in spaces designated for businesses other than Compass Wellbeing or Compass Disability Services.
Insurance
Compass Disability Services holds its own policies of insurance with regard to Public Liability.
Compass Wellbeing will not be held responsible for any liability which is a result of customer negligence or customer misuse of equipment or facilities.
Customers are responsible for the security and safe keeping of their own personal items. Compass Wellbeing takes no responsibility for lost, stolen or damaged items.
Complaints
Should customers have any concern or complaint, they should speak to a member of the team who will assist and try to resolve the matter as quickly as possible.
​Alternatively, you can request a copy of our Complaints Policy by emailing info@compasswellbeing.org.
Fire Evacuation
In the event of a fire alarm customers are to leave the building by the nearest exit, not stopping to collect personal items. On exit a member of the team will direct customers to the Fire Assembly Point.
Customers are asked to take a few minutes to familiarise themselves with our emergency exits, these can be identified by appropriate signage around the centre, or they can speak to a member of the team.